Frequently Asked Questions

You can reach us via support@hearthom.com, +19175085218, or through our contact form if you have any questions.

To request a cancellation, please contact us as soon as possible at support@hearthom.com. Cancellations can only be processed if the order has not yet been processed or shipped. If your order is already underway, you may return it after delivery following our return instructions.

Yes, we offer free shipping within the United States including Alaska and Hawaii.

Processing usually takes 1-2 business days (Monday-Friday). You can expect your order to be then delivered within 3-4 business days (Monday-Friday).

After we receive and inspect your returned item, the refund will appear in your account within 7 days.