Frequently Asked Questions

Sure, simply write to us at support@hearthom.com and we will cancel your order if it has not already been shipped. Otherwise, unfortunately, you will not be able to cancel it and you will have to return the goods.

Yes, we offer free shipping on all orders within the United States, including shipping to Alaska and Hawaii.

Yes, kust text us at support@hearthom.com and ask for an exchange. You can exchange the items within 30 days of the delivery date as long as they are unused.

Order processing usually takes 0-1 business days (Monday-Friday). Delivery time is 3-5 business days (Monday-Friday).

After we receive and inspect your returned item, the refund will appear in your account within 7 days.