Shipping Policy
All Information at a Glance:
- If we receive your order by 11:00 AM EDT, we will begin processing it the same day.
- Order processing usually takes 0-1 business days (Monday-Friday).
- Delivery time is 3-5 business days (Monday-Friday).
- We offer free shipping on all orders within the United States, including Alaska and Hawaii.
Ordered, Now What?
If you placed your order before 11:00 AM EDT, we will start processing it the same day, otherwise the next day. It usually takes us 0-1 business days (Monday-Friday) to process your order. We will then ship it to you and send you a link to track your shipment. We strive to use reliable shipping services that should deliver your order within 3-5 business days (Monday-Friday).
If you do not receive your order within this time frame, please allow a few more days, as packages sometimes get lost and may be slightly delayed. If it takes too long, please contact us and we will locate your order. For the satisfaction of our customers, we offer free shipping on all orders within the United States, including shipping to Alaska and Hawaii.
I Want to Cancel My Order
We are sorry if you decide to cancel your order, but plans can sometimes change. Simply write to us at support@hearthom.com and we will cancel your order if it has not already been shipped. Otherwise, unfortunately, you will not be able to cancel it and you will have to return the goods.
Problem With the Goods Received
Do you need to file a complaint? We will find a solution for you. Just take a photo and describe the problem (damage, wrong color etc.) and send us this information to support@hearthom.com. We apologize for any inconvenience.
Contact
Address:
37 Weymouth St
London W1G 8BJ
United Kingdom
We operate Monday to Friday, 8:00 AM - 8:00 PM EDT
Contact Details:
Email: support@hearthom.com
Phone Number: +19175085218