Shipping Policy

Key Information:

  • Order Cut-Off Time:  4:00 PM EDT
  • Order Processing Time: 1-2 business days (Monday-Friday)
  • Estimated Shipping Duration: 3-4 business days (Monday-Friday)
  • Free Delivery: All orders within the United States qualify for free shipping, including shipping to Alaska and Hawaii.

Processing and Shipping Details
Once we receive your order, we will send you a confirmation email and begin processing it. Processing usually takes 1-2 business days (Monday-Friday). Your order will then be shipped, and we will email you a tracking link so you can follow its progress. You can expect your order within 3-4 business days (Monday-Friday). We currently offer free shipping on all orders within the United States, including Alaska and Hawaii.

Potential Delays
If the maximum processing and shipping time has passed and your order still hasn't arrived, don't panic and wait another 2 business days (Monday-Friday) and don't forget to use your tracking code to check where your order is. If your shipment still hasn't arrived, contact us at support@hearthom.com and we'll look into it.

Order Cancellations
To request a cancellation, please contact us as soon as possible at support@hearthom.com. Cancellations can only be processed if the order has not yet been processed or shipped. If your order is already underway, you may return it after delivery following our return instructions.

Damaged or Incorrect Items
If you receive an incorrect or damaged product, please take clear photos showing the problem clearly, including the packaging if possible. Then send us an email to support@hearthom.com with your order number and photos. We sincerely apologize for the inconvenience, but don't worry, we will resolve this issue as quickly as possible.

Business Information
Hearthom is operated by Ad Spend s.r.o., a company registered in the Czech Republic.

Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666

Address:
Křižíkova 44
Prague 18600

Customer Services Hours: Monday to Friday, 9:00 AM - 5:00 PM EDT

Email: support@hearthom.com
Phone Number: +19175085218