Privacy Policy

Section 1 - How We Use Your Information
When you make a purchase, we collect the personal details you provide, such as your name, delivery address, and email. This information is necessary to process and fulfill your order. While you browse our site, we also automatically receive your computer’s IP address, which helps us learn about your browser type and operating system. If you agree, we may send you occasional emails about our shop, new items, or store updates.

Section 2 - Consent
Providing Consent
By giving us your personal details during checkout, payment verification, order placement, delivery, or returns, you grant us permission to use that information solely for that purpose. If we need your data for another reason—such as sending marketing messages—we will ask for your clear consent or provide you with the option to decline.

Withdrawing Consent
You can change your mind at any time. To withdraw consent for the continued collection or use of your information, please contact us at support@hearthom.com.

Section 3 - Disclosure
We may share your personal information if required by law or if you breach our Terms of Service.

Section 4 - Shopify
Our store runs on Shopify Inc., which provides us with the e-commerce platform that allows us to offer products and services to you.

Your information is stored in Shopify’s secure databases and systems, protected by a firewall.

Payments
If you complete your order through a direct payment gateway, Shopify will store your credit card details. These are encrypted in line with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is kept only as long as needed to finalize your order and is then deleted.

PCI-DSS standards help ensure safe handling of payment data by our store and service providers. You can read more in the Shopify Terms of Service or the Privacy Policy.

Section 5 - Third-Party Services
We work with third-party providers to help deliver our services. These providers only collect, use, and share your information as needed to perform their tasks.

Some providers, such as payment processors, have their own privacy policies for the information we must share with them for your order. We encourage you to review their policies to understand how your data is handled.

Please note that certain providers may operate in or store data in another country. If so, your information may be subject to the laws of that jurisdiction.

When you leave our site or are redirected to another site or app, this Privacy Policy and our Terms of Service no longer apply.

Links
Some links in our store may lead to external sites. We are not responsible for the privacy practices of those websites and recommend you read their policies separately.

Google Analytics
We use Google Analytics to understand visitor activity on our website, such as which pages are visited most often.

Section 6 - Security
We take appropriate steps and follow industry standards to protect your data from being lost, misused, or accessed without permission.

When you provide payment details, the information is transmitted securely using SSL encryption and stored with AES-256 encryption. Although no method of transfer or storage is completely risk-free, we comply with PCI-DSS requirements and other industry practices.

Section 7 - Cookies
Our website uses cookies to function correctly, remember your preferences, improve our services, and analyze site usage. Third parties may also use cookies on our site to tailor advertising and improve performance. More information can be found in Shopify’s cookie policy here: https://www.shopify.com/legal/cookies.

Managing Cookies
Most browsers accept cookies automatically, but you can adjust your settings to block or delete them. Please note that disabling cookies may affect how some features work on our site. You can also set your preferences through our cookie banner when you first visit the site.

Section 8 - Updates to This Privacy Policy
We may revise this Privacy Policy at any time, and changes are effective once posted here. If significant updates occur, we will notify you so you understand what data we collect, how it’s used, and under what circumstances it may be shared. In the event our company is sold or merged, your information may be transferred to the new owners to ensure service continuity.

Business Information
Hearthom is operated by Ad Spend s.r.o., a company registered in the Czech Republic.

Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666

Address:
Křižíkova 44
Prague 18600

Customer Services Hours: Monday to Friday, 9:00 AM - 5:00 PM EDT

Email: support@hearthom.com
Phone Number: +19175085218